(604) 484-9376
Terms & Conditions
Warranty
Cellfixx offers a lifetime warranty on all its repairs and replacement jobs for all devices including iPhone, Samsung, Huawei, and more. Any work carried out under a legitimate warranty claim will be completed free of charge. However, you are responsible for bringing the device back to the store. The warranty does not cover physical damage, water damage, or any damage caused after the repair.
Repairs
It is advised to backup all your devices’ data before getting it repaired through Cellfixx. You are requested to provide your device passcode to our technician so they can test the device after the repair. In any case where the device has already undergone a third-party cell phone repair shop service, Cellfixx will not be responsible for any pre-existing issues. Also, while using our service the client is acknowledging the fact that this might hamper or void their device’s manufacturer warranty.
Incidental Damage
Apart from the claimed damage, any further damage that might occur to a device while repairing is not the responsibility of Cellfixx. In any case where Cellfixx is unable to repair the damage which has been accepted by our technician, we will refund the full deposit amount taken at the time of acceptance.
Delivery Service
All cell phone repairs will be made at our location and within the agreed time frame between our technicians and the client. Cellfixx does not offer a pick-up or delivery service. Clients are responsible for dropping off and collecting their device from one of our store locations.
Payment
Payments for any cell phone repair or replacement job will be done at the completion of the job. In any case where the client is unable to pay, Cellfixx reserves the right to hold the device until payment is received. 5% GST and 7% PST are applicable to all repairs performed on electronic devices.
Abandoned Devices
In case where a client is unable to collect their unpaid repaired device for 45 days, the device will be deemed as the property of Cellfixx. Should a client’s device with an unpaid repair remain in our possession for over 45 days due to the client’s negligence, Cellfixx reserves the right to dispose of the device to recover the cost of repairs.
Agreement of Terms & Conditions
Using any of the services offered at Cellfixx, you are deemed to be agreeing with our Terms & Conditions.
Find the right plan with us!
Choose the right phone plan with one of our trusted partners.